Registration Center

Online Registration

Information on using our WebTrac online registration portal

Logging In

Anyone who has registered for any activity, bought any pass, or rented any facility through HRC since 2008 has an online account. To log in or create an account, click here or the link above to access the online portal.

  • NEW CUSTOMERS: Click the REGISTER ONLINE button below. Once in the online portal, click the link next to “NEED AN ACCOUNT” in the Member Login box at the top left of the page. Then, complete the information to create an account

  • FORGOTTEN PASSWORD: If you know you have an account but can’t remember your login information, click the link next to “FORGOT YOUR PASSWORD” in the Member Login box in the top left of the page. Enter the email you believe to be associated with your account. If there is an account registered under that email, check your inbox for a password reset link. Be aware that this link is only valid for 20 minutes. If there is no account listed under the email you enter you will be prompted to call our office; if there is an alternative email the account may be under, we suggest trying again with that email before calling.

  • HAVING TROUBLE? Feel free to call our office and we’ll be happy to assist you.

 

How to Register Offline

  • In person at our office at 1105 Canterbury. Office hours 8 am - 5 pm weekdays, and 8 am - 6 pm on Deadline Wednesdays.

  • Dropbox is available anytime, under the sign outside the office. Please drop forms and payment enclosed in an envelope.

  • By mail: send forms and payment to 1105 Canterbury.

Refund Policy

REFUND POLICY:

Refunds are issued if cancellations are made by the activity’s registration deadline unless specified otherwise in the program description.

**PAYMENT METHOD & AVAILABLE REFUNDS**

Cash/Check: Choose between a Household Credit or a Refund Check.

Credit/Debit Card: Opt for a refund back to your card, Household Credit, or a Refund Check. If the original card refund is not viable, choose between Household Credit or Refund Check.

**Refund Options**

Credit/Debit Card: Refunds back to the original payment card. If not possible, a Household Credit or Refund Check is offered.

Household Credit: Valid for six months; unused credits convert to a refund check and then mailed to the address on file.

Refund Check: Mailed to the account’s address. Checks returned due to an insufficient address (and under $100) will become a donation to our scholarship fund.

**SPECIFIC POLICIES**

Youth Sports: No refunds after teams are formed, except for injuries or patron moved.

Adult Sports: No refunds after schedules are posted.

Active 55 Trips: No refunds for trips with advanced ticket purchases (see trip description). General refund process for other trips if canceled by the deadline.

Fitness Center: Membership refunds are at the discretion of the Wellness Director; punch passes are not refundable, but they also do not expire.

Aquatic Park Passes: Refundable before the season starts. Once the Aquatic Park opens they are at the discretion of the Aquatic Director.

**REQUESTING REFUNDS**

Contact Hays Recreation Commission stating your refund request and program details. Our team will guide you through the process based on our outlined policy.

For further assistance or questions, please contact the HRC Main Office at785-623-2650.